Help & FAQs
Help & FAQs
A few answers to keep your ideas moving.
Where do I find an unfinished episode?
Open Library → Drafts in the app. If you are looking for a published show's settings, open Library → Shows instead.
Which audio formats can I upload?
The current upload screen accepts MP3, M4A, MP4 and WAV files, up to 200 MB. Your available editing time also affects what you can upload. Troubleshoot an upload.
Why am I being asked to upgrade?
The action may require a feature or allowance outside your current subscription. Review your account and the upgrade message. Read about plans and billing.
Will a published episode appear everywhere immediately?
Listening platforms can take time to refresh. Your show also needs to be connected to each destination. Read the distribution guide.
Can I watch instead of reading?
Yes. Visit Video tutorials or Hilite on YouTube.
How do I get help?
Open Support in the app to send the team a ticket. See Contact support for what to include.
Still need a hand? Contact the Hilite team ↗