Help & FAQs
Contact support
Tell us what happened. We’ll help you find the next step.
Send a support ticket
Open Support in Hilite. Sign in if prompted, then enter an issue title and a detailed description.
What to include
- What you were trying to do.
- What happened instead.
- The steps that led to the issue.
- The exact error message, if one appeared.
- Your browser, device and the affected show or episode name.
For an audio upload issue, include the file format, approximate duration and size. Avoid including passwords or payment card details.
While you wait
Keep your original audio files and avoid repeatedly submitting the same request. You can also check the FAQs and upload troubleshooting guide.
Still need a hand? Contact the Hilite team ↗