Troubleshoot an upload
A few things to check when your audio will not upload.
Check the file
The current uploader supports MP3, M4A, MP4 and WAV, up to 200 MB. Check the actual file type rather than changing the filename extension.
Open the recording on your computer first. If it cannot play there, try exporting it again from the original recording tool.
Check your allowance
Review your remaining editing time. An upload can be blocked when the recording is longer than the allowance available on your account.
Check the connection
Keep your browser open while the upload processes. If it fails, check your internet connection and retry once it is stable.
If your browser is also uploading other large files, wait for those uploads to complete before trying again.
Ask for help
If the problem continues, send a support ticket with:
- The file format, size and approximate duration.
- The error message, copied exactly if possible.
- The browser and device you are using.
- The step where processing stopped.
Keep your original recording until the issue is resolved.